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Customer Comments "Just received the RTS Sights. Super fast shipping and they are everything that I had hoped for... Such a simple idea and it works flawlessly. no batteries or flip ups to deal with. I will recommend to all that I encounter. Great product and a great idea. Hopefully the military will adopt these. " Master Sergeant D. J. Mulvihill. : USAF | DUECK DEFENSE® TERMS & CONDITIONSShipping Terms & ConditionsDomestic Orders:Consumer orders in the continental United States will be charged a $9.00 shipping and handling fee. UPS ground services are not available from Dueck Defense to Alaska or Puerto Rico. Orders to Puerto Rico must be shipped by either UPS Next Day or Second Day services. Orders to Alaska will ship via USPS. Next day shipments via UPS: $24.95 Second day shipments via UPS: $14.95. For International Order Information, please visit: SUREFIREBackorder Policy:Dueck Defense will ship your order within 3-5 business days after the order was placed assuming that all ordered products are in stock. If you ordered multiple items and some items are on backorder, we will create a partial shipment and ship all available items if you have selected "Ship available items now. Ship backordered items when available." as your Backorder Preference. There will be no additional shipping cost for you. All backorders will ship via UPS ground service. Military Dueck Defense currently cannot ship to APO/FPO addresses. We are working to resolve this issue. Thank you for your patience. SIGHTING SYSTEMS WARRANTYDueck Defense warrants our Sighting System products to be free from defects in workmanship and materials for the lifetime of the original owner. We will repair, replace, or refund your original purchase price of these products, at our discretion, if it is determined by us to be defective. This warranty does not cover normal wear and tear, damage to the Sight(s) resulting in whole or in part from criminal or negligent use, improper or careless handling, modifications or alterations, unauthorized repairs, abuse, misuse, or neglect. Any repairs to the Sight(s) made necessary by these factors will be invoiced to the owner. Dueck Defense assumes no responsibility whatsoever and will honor no claims for damages, regardless of nature, for physical injury or property damage resulting from careless and/or irresponsible handling, adjustments to the Sight(s), neglect or abuse.
DISCLAIMERS WARRANTY CLAIMSFor repair or replacement contact Customer Service at 714-349-9638 or e-mail at info@Dueck Defense.com for instructions. Before returning any product, you MUST obtain permission from a customer service representative. info@Dueck Defense.com Dueck Defense will pay any reasonable shipping costs to return the unit to you. Dueck Defense reserves the right to correct any errors or inaccuracies contained herein, and to revoke stated offers at any time without notice. Prices, availability, specifications, and promotional offers are subject to change or cancellation at any time without notice. Weights, measures, and shipping information are approximate, and product images may appear without perfect accuracy. Dueck Defense disclaims all warranties, whether express or implied, with respect to the accuracy or completeness of any information contained herein, to the fullest extent possible under applicable laws. Under no circumstances shall Dueck Defense be liable for any direct, indirect, incidental, special or consequential damages that result from any information contained herein. © 2010 Dueck Defense. All rights reserved. Returns Policy Our guarantee is unconditional. If any purchase fails to meet your complete satisfaction, for any reason, you may return it or exchange it within 30 days of receipt of your shipment. Before returning any product, you MUST obtain authorization from a customer service representative. Include the original invoice received with the merchandise and send the package prepaid, via UPS or insured U.S. Mail to: Dueck Defense Attn: Returns Department PO Box 1312 Sunset Beach CA 90742 Refunds You will receive a credit via your original method of payment. Monetary refunds and/or product exchanges will only be granted on items purchased directly from Dueck Defense. Please allow 10-14 business days for processing of returns and issuance of credit upon receipt. Please note that we can refund the initial shipping costs only if the return is a result of our error. If you are returning a gift purchased directly from Dueck Defense, you will receive a gift certificate for the value of your return which may be used at any time toward your purchases at Dueck Defense.com. The gift certificate will be emailed to you once the original product has been returned to Dueck Defense (don't worry, we won't let the gift giver know about your return). If you used a promotional code or certificate to pay for any part of an item that you want to return, you will be credited only the amount charged to your credit card. If you used a gift certificate to pay for any part of an item that you want to return, you will receive another certificate of equal value for future use. |
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